Connected stack
Northwind Care
01
See reply speed, volume, sentiment, and lead score in one clear dashboard.
02
Northwind Care
03
Vertex Labs
04
Orion Health
CHAT INSIGHTS
See Chat Data Fast
Track chat volume, reply speed, sentiment, and lead score in one clear dashboard. Built for support, sales, and customer success teams that need simple numbers each day.
Northwind Care
Vertex Labs
Orion Health
Atlas Bank
Harbor Group
BluePeak Ltd
PRODUCT FEATURES
Track Every Chat
See slow replies, open chats, and hot queues in one screen.
Live Reply Board
See slow replies, open chats, and hot queues in one screen.
Volume Reports
Compare chat spikes by day, week, and campaign without spreadsheets.
Sentiment Map
Spot happy, mixed, and upset chats before small issues grow.
01
Lead Scoring
Rank chats by buying signs so sales can call the best leads first.
02
Team Metrics
Compare agents on speed, close rate, and chats handled.
03
Bot Analytics
See where the bot helps, drops chats, or needs a new reply flow.
BUILT FOR TEAMS
See It By Team
Track reply time, queue size, and agent load across every shift.
01
Live Reply Board
See slow replies, open chats, and hot queues in one screen.
02
Volume Reports
Compare chat spikes by day, week, and campaign without spreadsheets.
03
Sentiment Map
Spot happy, mixed, and upset chats before small issues grow.
04
Lead Scoring
Rank chats by buying signs so sales can call the best leads first.
Use case 01
For Support Leads
Track reply time, queue size, and agent load across every shift.
Use case 02
For Sales Managers
Find warm leads, see chat quality, and follow up faster.
Use case 03
For Success Teams
Watch trends by account and spot churn risk in chat messages.
2m 14s
avg first reply
2m 14s
avg first reply
98.2%
reply SLA met
45K+
chats tracked
31%
more leads scored
PRICING
Pricing That Fits
Live chat dashboard 7-day response tracking One team report 100 chats per month CSV export
per seat / mo
Free
$0
Live chat dashboard
7-day response tracking
One team report
100 chats per month
Most popularPopular
Pro
$49
Everything in Free
30-day volume reports
Sentiment analysis
Lead scoring rules
annual plan
Enterprise
Custom
Everything in Pro
Unlimited chat history
Multi-workspace access
SSO and role controls
Proof
What Customers Say
Verified
“We cut slow replies fast because the board shows the queue in minutes.”
Maya Dent
Head of Support @ Northwind Care
Verified
“Lead scores made our sales follow-up much sharper.”
Daniel Frost
Sales Ops Lead @ Vertex Labs
Verified
“The volume view helped us staff the right shifts.”
Priya Shah
Customer Success @ Atlas Bank
Integrations
Slack
See reply speed, volume, sentiment, and lead score in one clear dashboard.
Slack
Slack
See reply speed, volume, sentiment, and lead score in one clear dashboard.
GitHub
GitHub
See reply speed, volume, sentiment, and lead score in one clear dashboard.
Linear
Linear
See reply speed, volume, sentiment, and lead score in one clear dashboard.
Jira
Jira
See reply speed, volume, sentiment, and lead score in one clear dashboard.
The Map
The Map
Questions
Common Questions
Quick answers before visitors choose a product, service, or next step.
01What chats do you track?+
We track support, sales, and bot chats in one place, with charts for speed, volume, sentiment, and lead score.
02Can I see response times by agent?+
Yes. See first reply time, average reply time, and slow chats by agent, team, or channel each day.
03Do you score leads from chat?+
Yes. Chat Analytics scores chat text and reply signals so sales can call the right leads first.
04Is it set up for UK teams?+
Yes. Pricing is in GBP, the default hours fit UK workdays, and reports work for local support teams.
05Can managers compare agents?+
Yes. Manager views show chats handled, reply speed, sentiment, and close rates side by side.
06Do you have an Enterprise plan?+
Yes. Enterprise adds SSO, custom exports, multi-workspace access, and help with rollout for larger teams.
Get Product Updates
Get short product notes, release news, and simple chat tips in your inbox. No spam, just useful updates for teams that track every chat.